When it comes time for a new tenant to move in, you want to make their transition as simple and stress free as possible. This is also the best opportunity to set up a positive relationship that can last throughout the entire time they spend renting the property. There are a few simple ways to ensure a great relationship throughout to the rent agreement that can be implemented immediately to increase tenant satisfaction and retention.
One of the easiest ways is to partner with a moving company to offer moving services to the new tenants. You can get together with a company and offer them new business if they are willing to provide a discount for the customers you refer.
The next best way to guarantee a great relationship is being as informative as possible with services and regulations in the area of the property can help them get settled much faster. Information about cable and utilities can save a lot of time and money in the long run, and the renters will appreciate the extra effort on your part.
Another great gesture is offering welcome gifts because they can immediately help create a friendly relationship with the new tenants. The gifts do not have to be big or expensive but just enough to show that their business is appreciated and you want them to be happy in their new home. You can provide them with something practical that will help them with the move-in process or something nicer that they can enjoy at their own leisure.
Assisting with the process of moving can make a big impact on new tenants. By guiding them through the process of how to change their address or how to set up the garbage pick-up and recycling can take away some of the annoying to-do’s off their list. This guidance can help them confide and respect you for being thoughtful so early in their stay.
By providing support to the tenants early on, the renters will feel confident that their rental needs will always be taken care of. Also, it is important to inform them of how to let you know when things are going unexpectedly wrong, so the situation can be handled in a timely manner. When moving somewhere new, you can often feel a bit alone, while having someone who is willing to help you through the difficult moments can be a comforting feeling. They will be sure to appreciate your friendly attitude as they make a difficult transition.
RPM Sac-Metro offers customers a property management solution that will help them increase their tenants’ satisfaction and get ahead on the business side of their investments.